Privacy Policy
Welcome to Duck AC & Heating (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for HVAC services.
Information We Collect
Welcome to Duck AC & Heating (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for HVAC services.
We may collect the following types of information:
-
Name
-
Phone number
-
Email address
-
Service address
-
Information submitted through contact or estimate request forms
-
Website usage data such as IP address, browser type, and pages visited
How We Use Your Information
We use your information to:
-
Respond to service requests and inquiries
-
Schedule appointments and provide estimates
-
Improve our website and customer experience
-
Send appointment confirmations, service-related communications, and SMS notifications when consent has been provided
-
Maintain business records
We do not sell or rent your personal information to third parties.
Cookies & Analytics
Our website may use cookies and third-party analytics tools, such as Google Analytics, to understand website traffic and improve user experience.
You can disable cookies through your browser settings if preferred.
Third Party Services
-
Website hosting
-
Online scheduling
-
Payment processing
-
Marketing and analytics
These providers may have access to information necessary to perform their services but are not permitted to use it for unrelated purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no internet transmission or electronic storage method is completely secure.
Your Rights
You may contact us at any time to:
-
Request access to your information
-
Correct inaccurate information
-
Request deletion of your information
​
SMS Communications & Messaging Terms
​
By providing your phone number and opting in, you consent to receive SMS text messages from Duck AC & Heating regarding:
​
-
Appointment confirmations
-
Appointment reminders
-
Technician arrival notifications
-
Service updates
-
Estimates and invoices
-
Customer support communications
​​
Types of messages:
​
-
Appointment confirmations
-
Appointment reminders
-
Technician arrival updates
-
Estimates
-
Invoices
-
Customer support
​
Message frequency:
​
Message frequency varies based on customer interactions and service activity.
​
Message/data rates:
​
Message and data rates may apply.
​​
SMS Consent
​
SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing or promotional purposes.
​
No Sharing of Mobile Information
​
Mobile phone numbers, SMS opt-in data, and SMS consent records are never sold, shared, rented, transferred, disclosed, or provided to any third party or external organization for marketing, promotional, or any other purpose. This information will only be used by Duck AC & Heating to provide requested communications and services, except where disclosure is required by law.
​
Opt-Out Instructions
​
You may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications from Duck AC & Heating unless you opt in again.
​​
SMS Contact Information
​
If you have questions about these SMS terms or SMS communications, contact Duck AC & Heating at (817) 631-8281 or info@duckacandheating.com
​
Help Instructions
​​
For assistance, reply HELP to any SMS message or contact us at:
Phone: (817) 631-8281
Email: info@duckacandheating.com​
Contact Us
If you have questions about this Privacy Policy, please contact:
Duck AC & Heating
Phone: (817) 631-8281
Email: info@duckacandheating.com
Service Area: Dallas–Fort Worth, Texas
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.