Terms & Conditions
Welcome to the website of Duck AC & Heating (“Company,” “we,” “our,” or “us”). By accessing or using this website, requesting services, or communicating with our company, you agree to the following Terms & Conditions.
If you do not agree with these Terms, please do not use this website.
1. Services
Duck AC & Heating provides residential and commercial HVAC services, including but not limited to:
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Air conditioning install and repair
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Heating install and repair
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Commercial install and repair
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Preventive maintenance
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Indoor air quality services
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Duct cleaning
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Emergency HVAC services
All services are subject to availability and scheduling.
2. Estimates & Pricing
Any estimates provided through the website, phone, email, or text message are preliminary and subject to on-site inspection.
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Equipment condition
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Scope of work
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Required materials
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Labor requirements
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Code compliance issues
We reserve the right to adjust pricing when unforeseen conditions are discovered.
3. Payments
Payment is due upon completion of services unless otherwise agreed in writing.
We may accept:
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Credit cards
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Debit cards
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Checks
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Electronic payments
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Financing through approved providers
Late payments may be subject to additional fees or collection efforts permitted by law.
4. Scheduling & Cancellations
Appointment times are estimated arrival windows and may change due to traffic, emergencies, weather, or prior service calls.
If you need to cancel or reschedule, please contact us as soon as possible.
We reserve the right to charge cancellation fees for repeated last-minute cancellations or missed appointments.
5. Warranties
Manufacturer warranties apply only to eligible equipment and parts as provided by the manufacturer.
Labor warranties, if offered, will be provided in writing.
Warranty coverage may become void if:
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Equipment is modified by others
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Improper maintenance occurs
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Unauthorized repairs are performed
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Damage results from misuse, neglect, or power issues
6. Website Use
You agree not to:
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Use this website for unlawful purposes
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Attempt unauthorized access to the website
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Interfere with website functionality
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Submit false or misleading information
We reserve the right to restrict or terminate access to users who violate these Terms.
7. Intellectual Property
All website content, including logos, graphics, text, branding, and images, are the property of Duck AC & Heating and may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
Duck AC & Heating is not liable for:
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Indirect or incidental damages
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Loss of business or profits
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Delays caused by weather, supply shortages, or events beyond our control
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Website interruptions or technical issues
Our maximum liability for any claim relating to services or website use shall not exceed the amount paid for the applicable service.
9. Third-Party Links
This website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties.
10. SMS/Text Messaging Communications
By providing your phone number, you consent to receive calls and text messages related to:
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Appointment scheduling
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Service updates
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Estimates and invoices
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Customer support
Message and data rates may apply.
You may opt out of text communications at any time by replying STOP.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas.
Any disputes arising from these Terms or our services shall be handled in the appropriate courts located in Texas.
13. Changes To Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
14. Contact Information
Duck AC & Heating
Dallas–Fort Worth, Texas
Phone: (817) 631-8281
Email: info@duckacandheating.com